Return Policy and Shipping - Switched on kids

Return Policy

Return Policy

You may return most new, unopened items within 30 days of delivery. The buyer is required to pay for the return shipment. We will offer you a replacement product, the same product, store credit or a full refund. Please allow up to 4 weeks to process the return, however, in most cases you will receive a refund earlier. The time period includes the product return transit time from the postal service (5 to 10 business days), the processing time after receiving of the product (3 to 5 business days), and the time it takes the bank to process the refund request (5 to 10 business days). If you need to return an item, please send the order number, item code and a reason for return to sales@switchedonkids.com.au. We’ll notify you via e-mail once your return has been received and processed.

In case a parcel is returned due to incorrect address supplied by the customer, then the return parcel fees will apply and will be charged to the customer. The return parcel fees is over and above courier charges for resending the parcel.

Policy if you change your mind :

We can only offer you store credit. To receive a store credit, please return the item in an unopened, re-sellable condition. If any seals, packaging or anything else is broken or removed it cannot be returned. To be sure contact us before you return the product. If the item does not meet re-saleable conditions then we cannot provide you store credit.

Items must be returned to Switchedonkids within 14 days of receipt of the order.

We do not refund postage costs, so you will be responsible for return postage costs. The store credit will be equal to the value of the item, and will not include initial postage charges.

If you have paid for your purchase with Afterpay or ZipPay, they do not refund the merchant fees back to us. We reserve the right to deduct the merchant fee for this purchase from the refunded amount.

Shipping Policy

We can ship to virtually any address in the world. For shipping outside Australia, please contact us for the shipping quote before finalising an order. It is important to note that there are certain restrictions on some products.

A customer will qualify for free shipping if the amount they are paying is more than the free shipping amount threshold. Any coupons, gift cards will not be considered as part of Free shipping amount.

COVID-19 is having a higher than usual impact

Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.

We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations.

Domestic impacts

Post Offices remain open and we’re still delivering

Deliveries are continuing as usual (including on weekends in some areas) and our Post Offices remain open.

eParcel and Parcel Post collections from eCommerce retailers in Greater Melbourne Metro will be temporarily paused from 12.01am Friday 1 October to 12.01am Wednesday 6 October. Learn more

Delays may be experienced

Some parcel deliveries are being delayed due to major COVID-19 disruptions.

Wine deliveries are particularly affected as they need to be processed manually.

For a complete list of issues affecting our domestic services, please see our domestic updates.

What to do if your parcel is late

Instead of calling us for an update, we recommend our mobile app and tracking tool. They provide the most accurate and up to date info we have.

If your parcel is more than 15 business days late, please lodge a late item enquiry.

Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are?currently suspended, and remaining routes?have much lower frequencies.