Return Policy and Shipping - Switched on kids

Return Policy

Return Policy

You may return most new, unopened items within 30 days of delivery. The buyer is required to pay for the return shipment. We will offer you a replacement product, the same product, store credit or a full refund. Please allow up to 4 weeks to process the return, however, in most cases you will receive a refund earlier. The time period includes the product return transit time from the postal service (5 to 10 business days), the processing time after receiving of the product (3 to 5 business days), and the time it takes the bank to process the refund request (5 to 10 business days). If you need to return an item, please send the order number, item code and a reason for return to sales@switchedonkids.com.au. We’ll notify you via e-mail once your return has been received and processed.

In case a parcel is returned due to incorrect address supplied by the customer, then the return parcel fees will apply and will be charged to the customer. The return parcel fees is over and above courier chargers for resending the parcel.

Shipping Policy

We can ship to virtually any address in the world. It is important to note that there are certain restrictions on some products. When you place an order, we will estimate delivery dates for you based on the availability of your item(s) and the shipping options you choose.